Rubbish Collection Queens Park Privacy Policy

This Privacy Policy explains how Rubbish Collection Queens Park collects, uses, stores, and shares personal data in connection with our rubbish removal and related services. It applies to all Rubbish Collection Queens Park customers within our service area, including anyone who contacts us, requests a quote, books a service, or otherwise interacts with us as a customer or prospective customer.

Who We Are And How To Contact Us

Rubbish Collection Queens Park is a waste and rubbish collection service provider operating in the Queens Park area. For the purposes of the UK General Data Protection Regulation and other applicable data protection laws, we are the data controller for the personal data described in this Privacy Policy.

If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our main customer communication channels and invoices.

What Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The personal data we may collect includes:

Contact details such as your name, address, email address, and telephone number so we can communicate with you and provide our services at the correct location.

Service information such as the type of rubbish collection or related service requested, service frequency, special instructions for access, and details about the premises that are relevant for performing the service.

Billing and payment details such as invoicing address, payment status, and limited payment information needed to process your transactions. We do not store full card details where payments are processed through secure third party payment processors.

Communication records such as emails, messages, and call notes relating to bookings, queries, feedback, complaints, and service updates.

Technical information such as basic device or browser details, IP address, and interaction data where this is necessary for security, troubleshooting, or improving how you access our online information.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, messaging services, or through any online forms we provide, when you request a quote, make a booking, or confirm a contract for our services.

We may collect personal data indirectly when a third party arranges a service on your behalf and provides your details, or where limited contact details are provided by managing agents, landlords, or business partners so that we can perform contracted services at your premises.

We may also create personal data as part of our normal business activities, for example service records, invoices, and internal notes related to the services we provide you.

Lawful Basis For Processing Your Data

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process your data when it is necessary to enter into or perform a contract with you, such as processing bookings, arranging collections, issuing invoices, and providing customer support.

Legal obligation: We process certain data to comply with legal and regulatory requirements, such as record-keeping, taxation, and responding to lawful requests from public authorities.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and does not override your rights and freedoms. This can include improving our services, managing our relationship with you, ensuring the security of our operations, and handling queries or complaints.

Consent: In some limited cases we may rely on your explicit consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time using the contact details provided in this Privacy Policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide rubbish collection and related services at your requested address, including planning routes, scheduling collections, and carrying out the services safely and efficiently.

To manage bookings, respond to enquiries, send service confirmations, and communicate any changes, delays, or important information related to your service.

To issue quotes, process payments, prepare invoices, handle refunds where applicable, and maintain accurate financial records.

To manage our relationship with you, including dealing with feedback and complaints, managing renewals or changes to services, and sending non marketing service messages.

To improve our services, for example by reviewing communication records to train staff and develop better procedures.

To protect our business, staff, and customers, for example by preventing misuse of services, enforcing our terms, and ensuring operational security.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with third parties in the following limited circumstances:

Service providers and data processors who act on our instructions and help us deliver our services, such as waste transfer partners, IT and hosting providers, customer management systems, accounting services, and secure payment processors. These parties are required to handle your data securely and only in accordance with our instructions and data protection law.

Professional advisers such as accountants, auditors, and legal advisers where such sharing is necessary for the services they provide to us.

Public authorities, regulators, law enforcement, or courts where we are required to do so by law or where sharing is necessary to protect our rights or the rights of others.

In all cases we only share the minimum amount of personal data necessary for the relevant purpose, and we put in place appropriate contractual and technical safeguards with our data processors.

Data Retention

We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or for as long as is required by law.

Customer account and service records are generally retained for the duration of your relationship with us and for a reasonable period afterwards to respond to queries, manage any disputes, demonstrate compliance, and maintain accurate financial and tax records.

Financial and invoicing information is usually kept for a minimum period required under tax and accounting laws. Communication records may be kept for a shorter period unless they need to be retained longer due to legal or operational requirements.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.

International Data Transfers

In some cases, our service providers may store or access personal data from locations outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place so that your personal data remains protected to standards equivalent to those required under applicable data protection laws. This may include the use of standard contractual clauses or reliance on other recognised transfer mechanisms.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include access controls, secure systems, staff training, and regular review of our data handling practices.

While no system is completely secure, we work to continuously improve our safeguards and limit access to your personal data to those employees, contractors, and service providers who need it to perform their duties.

Your Data Protection Rights

As a customer or prospective customer of Rubbish Collection Queens Park, you have a number of rights in relation to your personal data, subject to certain legal conditions:

The right to be informed about how we collect and use your personal data, which is provided through this Privacy Policy and any additional notices we may give you.

The right of access to obtain a copy of the personal data we hold about you and related information.

The right to rectification of inaccurate or incomplete personal data we hold about you.

The right to erasure, sometimes called the right to be forgotten, where there is no longer a lawful reason for us to continue processing your data.

The right to restrict processing in certain circumstances, for example where the accuracy of the data is contested or where you have objected to processing.

The right to object to processing that is based on our legitimate interests or for direct marketing purposes.

The right to data portability, allowing you to receive certain personal data in a structured, commonly used, and machine readable format and to transmit it to another controller where technically feasible.

If you wish to exercise any of these rights, please contact us using the contact details provided through our usual customer channels. We may need to verify your identity before responding to your request.

Complaints And Contact

If you are concerned about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your rights have been infringed.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. When we make significant changes, we will take appropriate steps to bring the updated policy to your attention. The most recent version of this Privacy Policy will always apply to our processing of your personal data.